Shipping policy

Processing time
Orders are typically processed within 1–3 business days of being placed, excluding weekends and holidays.

Estimated delivery time
Once shipped, most orders arrive within 10–15 business days, depending on the product and your location. Some products ship from domestic warehouses and arrive sooner, while others ship from international fulfillment partners and take longer. Product-specific delivery estimates, where available, are shown on the product page. All delivery times are estimates and are not guaranteed.

Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your order.

Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Delays
Shipments may occasionally be delayed by carrier issues, customs processing, weather, or high order volume. These are outside our control, but we'll do our best to keep you informed if we become aware of a significant delay affecting your order.

Shipping destinations
At this time, we ship only within the United States.

Questions
Questions about shipping can be sent to support@citiborn.com.